Interpersonal Skills for Excellent Customer Service

 

• The Art of Effective Feedback
• What Customers Really Want
• The Importance of Attitude
• First Impressions & the 90:90 Rule – Everything Counts
• Building Rapport
• Personal Energy and Enthusiasm
• Four Steps to Client Satisfaction
• The Value of Complaints
• Being Assertive
• Mistakes: a Great Opportunity
• How to Handle “Difficult” Situations… and People
• Don’t Take It Personally – Tips on Staying Calm
• Effective Telephone Skills
• Listening Skills
• Great Ways to Stay Motivated
• Working As A Team – Gaining Colleague Support
  

 

Business is people. No matter what business we are in, and what position we hold within that business…. our personal success and success of the organisation depends on how well (or poorly) we understand, meet and exceed the expectations of our clients and customers.

Customer Service is an attitude. This enjoyable, dynamic and interactive workshop will help you and your colleagues not only head off problems, but rise to new, rewarding levels of service excellence.

Customer Service skills are “People Skills”. Vital interpersonal skills are taught that are essential for building excellent customer relations, but also prove extremely helpful in other areas of our lives. The topics covered are universally relevant, and are equally valuable for those in less “directly customer-focused” management and administrative roles, who learn to appreciate their colleagues as “internal customers”. Tremendously useful tips and strategies are woven throughout the programme, and participants invariably come away feeling inspired, motivated and equipped to make a positive impact.

This is a great professional and personal development opportunity.